We’re now looking for a dynamic and committed Technical Support to join our growing team. This new role will give the successful candidate the chance to drive the company’s visions forward using best practices and their exceptional knowledge. Reporting directly to senior management, it will give that person an exciting opportunity to become a pillar in our team.
· Effectively communicate technical information to both technical and non-technical personnel;
· Properly translate all support incidents with detail and accuracy;
· Communicates with co-workers to research problems and find solutions in a timely manner;
· Facilitate the flow of information throughout the Integration team;
· Maintain a good communication with co-workers;
· Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs;
· Provide first help desk support to a diverse group of internal customers.
· Excellent English & Chinese written and verbal communication skills;
· Proficiency in MS Office (MS Excel and MS Outlook, in particular);
· Communicate effectively with all levels of Team Members, guests and outside contacts;
· Work effectively in a fast-paced environment;
· Excellent time management skills and ability to multi-task and prioritize work;
· Attention to detail and problem-solving skills;
· A creative mind with an ability to suggest improvements.