Junior Operations Coordinator

Job Spec:

• Working closely with the HOO to maintain operational systems, processes, and infrastructure while looking for opportunities of improvement or revision within the Malta Hub and wider Pragmatic Play.
• Assist with anticipating and tracking operational and tactical risks and providing strategic solutions.
• Assisting Commercial teams within the Malta Hub and providing reports as required by Business Development and Account Management teams.
• Collaborate with onboarding staff as needed.
• Raise and tracks issue and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Maintaining and updating internal knowledge bases and file repositories.
• Monitor client contact via Jira and Skype where necessary, to ensure timely responses and resolutions.
• Communicate upcoming releases and changes regarding Pragmatic Play’s products to internal teams within the Malta Hub.
• Assist with game and table releases, including coordinating information between all stakeholders internally.
• Compiling feedback from stakeholders of required processes and assisting HOO in scoping and implementing new methods of working.
• Supports back-office and hub training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Project management of any necessary medium to long term requirements within the Malta commercial teams.
• Stay up to date on industry regulations, trends, and technology.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the Hub are being properly executed in accordance to best practices.

Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Analysing training needs/requirements
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to communicate with others effectively
• Ability to conduct research for special projects, respond timely inquiries, and present written/oral reports
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations