Gabung tim kami di Pragmatic Play

Pragmatic Play is a leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products. We want you to be part of the team.

OC

Junior Operations Coordinator

Location

Malta

Keahlian

Organizing
Interpersonal Communication
Reporting

Job Spec:

  • Working closely with the HOO to maintain operational systems, processes, and infrastructure while looking for opportunities of improvement or revision within the Malta Hub and wider Pragmatic Play.
  • Assist with anticipating and tracking operational and tactical risks and providing strategic solutions.
  • Assisting Commercial teams within the Malta Hub and providing reports as required by Business Development and Account Management teams.
  • Collaborate with onboarding staff as needed.
  • Raise and tracks issue and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
  • Maintaining and updating internal knowledge bases and file repositories.
  • Monitor client contact via Jira and Skype where necessary, to ensure timely responses and resolutions.
  • Communicate upcoming releases and changes regarding Pragmatic Play’s products to internal teams within the Malta Hub.
  • Assist with game and table releases, including coordinating information between all stakeholders internally.
  • Compiling feedback from stakeholders of required processes and assisting HOO in scoping and implementing new methods of working.
  • Supports back-office and hub training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
  • Project management of any necessary medium to long term requirements within the Malta commercial teams.
  • Stay up to date on industry regulations, trends, and technology.
  • Works closely with management team to ensure all operational, administrative, and compliance functions within the Hub are being properly executed in accordance to best practices.

Skills:

  • Addressing operational concerns and issues, monitoring overall customer satisfaction
  • Developing and implementing operational procedures and policies
  • Analysing training needs/requirements
  • Excellent interpersonal communication and organizing skills to coordinate project activities
  • Ability to communicate with others effectively
  • Ability to conduct research for special projects, respond timely inquiries, and present written/oral reports
  • Ability to work with details and time-sensitive issues
  • Good decision-making skills and response to high-pressure situations

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