Customer Support (English)

Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.

Required skills or abilities:

• Advanced communication skills in English
• PC literate
• Flexibility of working hours and the ability to work shifts
• Experience in customer support is a big plus
• Good organisational skills and attention to details
• Patience and customer service skills
• Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential

Key Duties and Responsibilities:

• Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
• Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
• Supervise and reports sound orand image disconnections and any other technical error.
• Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
• Supervises the game servers functionality by using AdminBack office applications
• Prepares reports regarding communication errors or any other errors
• Prepares reports at all levels: company, technical team and operators.
• Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
• Assures that heshe has all the necessary knowledge and information regarding game procedures and strategies.