Pragmaticplay-the leading online casino platform provider for video slots, keno games, table games and video poker

Join The Team At Pragmatic Play

Pragmatic Play is a leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products. We want you to be part of the team.


Tech Support Engineer

Bucharest Competitive Salary + Benefits Key Skills
Flexible Travel availability Native English

We are Pragmatic Play, a world leader in providing solutions for the online game industry.

Our studio is a creative nest, with a young and friendly atmosphere that provides the context, the tools and the expertise to deliver the best games in our area.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.



  • Manage the support process of a long-established virtual sport product with an established customer base;
  • Research and identify solutions to software and hardware issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Track computer system issues through to resolution, within agreed time limits;
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue;
  • Properly escalate unresolved issues to appropriate internal teams;
  • Provide prompt and accurate feedback to customers;
  • Refer to internal database or external resources to provide accurate tech solutions;
  • Ensure all issues are properly logged;
  • Prioritize and manage several open issues at one time;
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting;
  • Report, respond and prepare documentation including help texts, documentation, and test scripts for the customers;
  • Taking ownership of customer issues reported and seeing problems through to resolution;
  • Configuring operating systems and using remote desktop connections to provide immediate support;
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
  • Working in Microsoft SQL, MICROSOFT IIS, ASP NET, C++;
  • Maintain the Database configuration and Maintenance;
  • Manage tools like: Visual Studio, Visual Studio Code, GIT, Microsoft SQL, Management Studio.


  • Native English language level;
  • Travel availability;
  • Good communication skills (spoken, email, social media);
  • Flexible in terms of work schedule;
  • A Minimum of 2 years of experience in a customer support role is required;
  • Experience of dealing with customers in other countries including South Africa, Greece and other European countries is a plus, but not essential;
  • Experience as a software developer in a Microsoft Environment including Visual Studio is a plus;
  • Manage your own time effectively, structuring and prioritizing tasks, reporting, responding, and preparing documentation including help texts, documentation, and test scripts;
  • Manage the support process of a long-established virtual sport product with an established customer base;
  • Experience in software programs like: Microsoft SQL, MICROSOFT IIS, ASP NET and systems: Windows Server, AWS Configuration and Management, Database Configuration and Maintenance, SOAP APIs, RESTful APIs.


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