Pragmaticplay-the leading online casino platform provider for video slots, keno games, table games and video poker

Join The Team At Pragmatic Play

Pragmatic Play is a leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products. We want you to be part of the team.

TS

Tech Support Engineer

Bucharest Competitive Salary + Benefits Key Skills
Flexible Travel availability Native English

We are Pragmatic Play, a world leader in providing solutions for the online game industry.

Our studio is a creative nest, with a young and friendly atmosphere that provides the context, the tools and the expertise to deliver the best games in our area.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

 

Responsibilities:

  • Manage the support process of a long-established virtual sport product with an established customer base;
  • Research and identify solutions to software and hardware issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Track computer system issues through to resolution, within agreed time limits;
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue;
  • Properly escalate unresolved issues to appropriate internal teams;
  • Provide prompt and accurate feedback to customers;
  • Refer to internal database or external resources to provide accurate tech solutions;
  • Ensure all issues are properly logged;
  • Prioritize and manage several open issues at one time;
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting;
  • Report, respond and prepare documentation including help texts, documentation, and test scripts for the customers;
  • Taking ownership of customer issues reported and seeing problems through to resolution;
  • Configuring operating systems and using remote desktop connections to provide immediate support;
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
  • Working in Microsoft SQL, MICROSOFT IIS, ASP NET, C++;
  • Maintain the Database configuration and Maintenance;
  • Manage tools like: Visual Studio, Visual Studio Code, GIT, Microsoft SQL, Management Studio.

Requirements:

  • Native English language level;
  • Travel availability;
  • Good communication skills (spoken, email, social media);
  • Flexible in terms of work schedule;
  • A Minimum of 2 years of experience in a customer support role is required;
  • Experience of dealing with customers in other countries including South Africa, Greece and other European countries is a plus, but not essential;
  • Experience as a software developer in a Microsoft Environment including Visual Studio is a plus;
  • Manage your own time effectively, structuring and prioritizing tasks, reporting, responding, and preparing documentation including help texts, documentation, and test scripts;
  • Manage the support process of a long-established virtual sport product with an established customer base;
  • Experience in software programs like: Microsoft SQL, MICROSOFT IIS, ASP NET and systems: Windows Server, AWS Configuration and Management, Database Configuration and Maintenance, SOAP APIs, RESTful APIs.

 

Apply For This Job

Fill in the form below and attach your CV and any cover letter (Max Size 5mb)

*Enter Your Name

*Enter Your Email

Phone Number (Optional)