Pragmaticplay-the leading online casino platform provider for video slots, keno games, table games and video poker

Join The Team At Pragmatic Play

Pragmatic Play is a leading multi-product content provider to the iGaming industry, offering innovative, regulated and mobile-focused gaming products. We want you to be part of the team.

IH

IT Helpdesk

Romania Studio Competitive Salary + Benefits Key Skills
Troubleshooting skills Fluency in English

PRIMARY RESPONSIBILITIES:

  • Create and manage accounts for new users (Active Directory);
  • Create and manage distribution groups;
  • Maintain the IT Server room;
  • Maintain and ensure that various processes are in accordance with the defined office's SLAs; Monitor the office equipment, set-ups and cabling;
  • Install and configure the equipment for the new employees;
  • Work closely with external engineers and technicians as part of a holistic support team;
  • Assist in the purchase of needed IT assets;
  • Prepare technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions;
  • Attend to incidents on time and ensure that there are no SLA breaches;
  • Monitor and maintain the employee's PCs and scanners;
  • Collaborate with the Operation Managers and Floor Supervisors for encountered errors and act immediately in troubleshooting or replacement of equipment.

REQUIREMENTS:

  • Previous experience of 6 months in a similar role;
  • Basic networking skills, troubleshooting on end-users side;
  • Office 365 knowledge;
  • SharePoint & Microsoft Exchange - not mandatory, but can be an advantage;
  • Fluency in English.

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