Pragmaticplay-the leading online casino platform provider for video slots, keno games, table games and video poker
Live Casino About Us Image

About Live Casino

The introduction of Pragmatic Play Live Casino marks a new and exciting step forward to our omnichannel offering that allows both land-based and online operators to successfully deliver a live dealer solution to their players while providing a completely unique gaming experience available from desktops and laptops to smartphones, tablets and VR gadgets.

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Key Features

Our innovative and flexible Live Casino solution relies on a wide range of world-class features including:

A newly built, state-of-the-art gaming studio

Highly trained, experienced and professional dealers

Superior video quality and advanced in-house video broadcasting solutions

Immersive game play with multiple 4K quality cameras

An HTML5 user-friendly interface based on extensive user behaviour and UX research

A highly localised multilingual user interface with 30 supported languages

A cutting-edge range of marketing tools such as leaderboards, in-studio promotions, first ever bets placed, Blackjack combinations, and many more

24/7 Live Customer Support

UK Gambling Commission and MGA licenses with additional licenses and certifications planned

Expert responsive Risk Management

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Games

Pragmatic Play Live Casino offers the most popular live casino games through a completely realistic and thrilling gaming experience that recreates the atmosphere of a land-based casino while delivering all the advantages of online play, such as quick and easy bets, detailed game statistics, complete betting history, sound effects and animation, and more.

Currently, the Pragmatic Play Live Casino offers the following games:

Live Roulette

Live Roulette

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Live Blackjack

Live Blackjack

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Live Speed Roulette

Live Speed Roulette

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Live Baccarat

Live Baccarat

Coming Soon!

Coming Soon!-

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Live Roulette

Roulette game is one of the oldest, most iconic and attractive gambling games in the world. Pragmatic Play Live Roulette provides a superior Roulette playing experience on desktop or mobile devices. The game is broadcasted from our studio in Bucharest and is available 24/7. It includes standard Roulette bets along with the most famous special bets as well as the possibility of saving custom favourite bets. Our Roulette variations such as Live Speed Roulette and La Partage Roulette, will be released soon.

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Live Blackjack

With a host of brand new features, Pragmatic Play Live Blackjack offers a unique way to play this casino favourite. Apart from the in-game atmosphere, players can now enjoy the thrill of our blackjack game with popular features like bet behind and extra side bets; as well as the multi-player and multi-seat functionalities.

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Live Speed Roulette

The immersive features of our new Live Speed Roulette recreate the feel of a land-based casino for players, allowing them to place bets even after the spin was done. The built-in security measures and carefully installed camera angles ensure that all games are conducted in the fairest manner possible, a must in the Live Casino landscape.

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Live Baccarat



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The Studio - Image

The Studio

We proudly present the state-of-the-art Pragmatic Play Live Studio opened in April 2019 in Bucharest, Romania. The total capacity of the studio is 43 tables with a possibility of future extensions.

Featuring a spacious facility built from the ground, the product produced and delivered by us benefits not only from high-quality equipment and innovative solutions but also from the performance of top qualified dealers and the skills of a professional management team; they add up over one hundred years of experience in the gaming industry.

Technology

Making use of the most advanced technology available, all Pragmatic Play Live Casino games are available on both desktop and mobile in HTML5 – a format and protocol designed to enhance the player experience with fast, high quality video streaming, as well as improved interactivity, multimedia and graphics.

Further to this, the Pragmatic Play Live Casino solution also makes use of:

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State-of-the-art video streaming architecture, built in-house, with high scalability, reliability, and a glass-to-glass latency output of as low as 1.5-2 seconds (conditions apply).

02

An angular-based recently refactored and highly secure UI framework.

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Premium quality professional video, audio and lighting equipment from leading brands in the market.

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Cutting-edge green screen technology to provide full or semi-branded casino environments on request.

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Fail-safe systems to ensure the minimum amount of downtime

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Marketing tools that allow operators to run and manage their own promotions in a sophisticated, configurable way.

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Tailor-made Solutions

Platform

Our back-end platform leads the market, offering licensees complete control and visibility of their operations from one central location. Features include visibility and control over table ranges, game table attributes and settings, VIP limits, client features, and access to our customisation tools, reporting mechanism and notification system that gives operators instant access and alerts to operational, fraud and product notifications to name a few.

Our customisation tool allows licensees to alter a variety of elements of their live offerings in real-time including banners, fonts and colours with simple-to-use controls and a drag and drop interface.

The new platform is a standalone, agile and flexible system allowing us to respond directly to licensee requests and inject an even higher quality standard into our development of new and existing products.

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Dedicated Studio and Branded Environments - Image
Dedicated Studio and Branded Environments

Pragmatic Play has developed the latest technology to deliver a fully omni-channel offering to its operators. We provide the opportunity to differentiate by customizing and branding the gaming environment assets from language to uniforms and dealing style.

Operators can choose between one or more dedicated tables or a fully dedicated environment set- up. We can tailor the product down to almost any requirement.

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Marketing Tools

We have developed cutting-edge turn-key Marketing tools which give the licensees the freedom and flexibility to create bespoke promotions and events enabling them to attract new players and capitalize on the existing player base while enhancing players experience and rewarding regular and VIP players.

The licensees have full control over the promotions criteria through the Back Office access and the events may be tailored for specific game kind or table ID and promotion kind such as…

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Marketing Tools - Image
Leaderboard Races - Image Leaderboard Races

An exclusive tool that permits the configuration of tournaments based on multiple criteria depending on the game type and number of tables involved.

Themed Promotions - Image Themed Promotions

Celebrations, international and seasonal events are perfect occasions to set up promotions. We will arrange themed studio decorations, dealers in special uniforms, celebration attributes and many more. Operators with Dedicated Environments have even better flexibility and many more options for themed events.

First Ever Bets Placed - Image First Ever Bets Placed

This promotion entices new and existing players to play Live Casino games as it rewards from the number of first bets placed.

Operators can run several promotions at the same time through our Back Office, the possibilities are limitless.

Blackjack Promotions - Image Blackjack Promotions

Bonus/mystery cards and special combinations on Blackjack, are just some of the options available.

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Our Team

We are dedicated to delivering the highest quality customer service to our partners and their players and as such we permanently evaluate the performance of our employees using professional criteria.

Dealers are trained based on superior standards, a team of shufflers is ensuring that card games are operating without interruptions and the entire operation is monitored permanently by Shift Managers. All front-line personnel are also participating in specifically tailored training designed to enhance their professionalism in both gaming and communication skills.

Dedicated teams as Customer Support Live and Technical Support are handling the end user inquiries and assists them and the account managers in the event of gaming or technical difficulties.

The entire flow of supervision and control of the operation is designed in such way to reduce the response and resolution time to a minimal factor in such way that the product offers the highest satisfaction of gaming experience.

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Responsible Gambling - Image

Approved by the Malta Gaming Authority.

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Regulated by the UK Gambling Commission

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Class II License from Oficiul Național pentru Jocuri de Noroc

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Certified by an independent and internationally recognised Accredited Testing Facility (ATF)

Responsible Gambling

Pragmatic Play works closely with its regulatory bodies and licensees to deliver a world-class live casino experience at all times. As part of its commitment to innovation and excellence, Pragmatic Play is constantly anticipating and embracing changes in regulations and licenses in order to deliver new market opportunities and operate at the highest level.